info@crystaldigitizing.com
866-242-1887 (Toll-free), 917-338-6660

Asked & Answered

Q. Can I avail the free trial to check quality and time?

Yes, you can send us artwork along with required info such as: size, no. of colors, type of Fabrics and placement. Please Click here for free trial.

Q. How can I place an order?

You can place an order by signing up and placing an order in your account. Please Click here for Order.

Q. How do I request for quote/estimate?

Yes, you can send us artwork along with required info such as: size, no. of colors, type of Fabrics and placement. Please Click here for Quote.

Q. How much do you charge for digitizing?

We charge by the stitch count and Flat rate as well. Pls Click here for Pricing.

Q. How much do you charge for editing?

No charge for Editing, we charge only on Artwork Change.

Q. How do I contact you? If I need help.

Feel free to call us on 866-242-1887 or you can send us email to info@crystaldigitizing.com.

Q. Which type of artwork format is acceptable?

We accept the following file formats: jpg, .tif, .gif, .bmp, .pdf, .cdr, .psd, .ai, .eps etc.

Q. Do you accept vector format artwork?

Yes, we accept vector format artwork such as .cdr, .ai, .eps, .wmf, etc. If you send us in coreldraw (.cdr) or Adobe Illustrator (.ai), please be sure to convert the artwork from text to curves first. Otherwise we may not be able to read the same font that you have sent.

Q. What embroidery formats do you offer?

We can offer you all major formats a few of which are. .emb,.dst,.exp,.cnd,.dsb, .xxx, .sew,.jef, .csd, etc.

Q. How do you ensure quality?

Our digitized files are designed by expert professional designers. We run a test sew-out for every design to minimize the chances of revisions and to ensure Best Quality. Every design is checked by our Quality Control Experts. Our Free trial ensures that we are sure you will get your designs better than your expectations.

Q. Do I need to submit clear artwork?

As with every part of the digitizing process, the better the artwork, the better the final product. All we really need is a relatively clear image with the color separations.

Q. Can you cope with a rough artwork or a garment to copy?

No, we do not accept rough artwork, a garment image is acceptable.

Q. How do I upload my artwork?

This will be done via your account, you can either submit it via the new order or new estimate request forms. You can also send us through email for First free design at info@crystaldigitizing.com

Q. How do I know if my artwork is ok?

Once you have submitted your artwork, your artwork will be thoroughly checked and processed by our supervisor, if its ok then you would receive a confirmation email.

Q. What are the most important information that I need to send along with the artwork?

All the important information is collected while you place an order with our order form, you don’t need to worry about that!

Q. What is your turnaround time? When will I get my file ready?

If the artwork is perfect and has passed the QC dept., our normal turnaround time is Next Morning and 06 hours for RUSH orders only.