FAQS

Q. Can I avail the free trial to check quality and time?
Yes, we provide first design free for new customers and you can send us artwork along with required info such as: size, no. of colors, type of Fabrics and placement.

 

Q. How can I place an order?
You can place an order by signing up or register yourself and place an order in your account.

 

Q. How do I request for quote/estimate?
Yes, you can send us artwork along with required info such as: size, no. of colors, type of Fabrics and placement.

 

Q. How much do you charge for digitizing?
Normally we charge $15. We also charge by the stitch count and flat rate as well.

 

Q. How much do you charge for editing?
We don’t charge for minor editing and we only charge on artwork changes

 

Q. How do you contact us? If you require help
Feel free to call us on 866-242-1887 or you can send us email to info@crystaldigitizing.com & crystaldigitizing@gmail.com. We will reply back to you promptly.

 

Q. Which type of artwork format is acceptable?
We accept the following file formats: jpg, .tif, .gif, .bmp, .pdf, .cdr, .psd, .ai, .eps and many other more.

 

Q. Do you accept vector format artwork?
Yes, we accept vector format artwork such as .cdr, .ai, .eps, .wmf, etc. If you send us in coreldraw (.cdr) or Adobe Illustrator (.ai), please be sure to convert the artwork from text to curves first. Otherwise we may not be able to read the same font that you have sent.

 

Q. What embroidery formats do you offer?
We can offer you all major formats a few of which are. .emb,.dst,.exp,.cnd,.dsb, .xxx, .sew,.jef, .csd, etc. We also provide any special embroidery file as per customer requirement.

 

Q. How do you ensure quality?
Our digitized files are designed by expert professional designers. We run a test sew-out for every design to minimize the chances of revisions and to ensure best quality. Every design is checked by our “Quality Control Experts Team”. Our free-trial ensures that we are sure you will get your designs better than your expectations.

 

Q. Do I need to submit clear artwork?
As with every part of the digitizing process, the better the artwork, the better the final product. All we really need is a relatively clear image with the color separations.

 

Q. Can you cope with a rough artwork or a garment to copy?
A garment image is acceptable. We try to work on your rough artwork but can’t provide guarantee.

 

Q. How do I upload my artwork?
This will be done via your account, you can either submit it via the new order or new estimate request forms. You can also send us through email for first free design at info@crystaldigitizing.com or crystaldigitizing@gmail.com

 

Q. How do I know if my artwork is ok?
Once you have submitted your artwork, your artwork will be thoroughly checked and processed by our checking department head, if all procedure will be fine then you would receive a confirmation Email.

 

Q. What is the most important information that I need to send along with the artwork?
All the important information is collected while you place an order with our order placing form, you don’t need to worry about that!
If you have any further question so you can contact with us on call 866-242-1887 or you can also email us at info@crystaldigitizing.com & crystaldigitizing@gmail.com